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Bespoke furniture experts in Glasgow
MacDonald Bespoke Furniture provide a wide range of furniture. From fitted bedrooms to dressing rooms and home offices, we can manage it all. Visit our showroom today. Based in Glasgow, we serve clients
across Lanarkshire, West and Central Scotland. Contact us today for amazing home and office furniture.
COMPLAINTS POLICY
We always endeavour to provide the best service and products for our customers. However, on rare
occasions, we recognise that there may be times where our customers may not be completely
satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure
below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything
has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as
soon as you can in order that we can rectify any problems as soon as possible.
Our Procedure
Either call us
on 0141-429-3388
Or write to us
at 11 Scotland, Glasgow, G5 8NB
(please request proof of receipt if posting)
Or email us
info@macdonald-bespokefurniture.co.uk
We aim to respond within 2 days of receiving your complaint and where possible, will provide you
with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which?
Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event
that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to
them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.
Our contact details
Tel: 0141 429 3388
MacDonald Bespoke Furniture
11 Scotland Street, Glasgow, Scotland, G5 8NB
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